Sales Support Administrator - Lancaster

Location: Lancaster (Office-Based)
Salary: Up to £27,000 DOE
Hours: Monday-Friday 8:00am-4:30pm

A growing business in Lancaster is seeking a proactive Sales Support Administrator to provide outstanding support to its international customers. This is a fully office-based role, offering the opportunity to be a key point of contact for orders, deliveries, and export documentation.

The Role

As Sales Support Administrator, you will be responsible for delivering a high-quality customer experience across all international orders. You will ensure that customer orders are processed accurately, dispatched on time, and that all export documentation is completed correctly. You will provide real-time updates to customers, ensuring transparency and confidence in delivery schedules.

Key Responsibilities

• Manage international customer orders from receipt to delivery

• Ensure orders are despatched according to agreed lead times

• Provide real-time delivery updates to customers

• Prepare and check all export documentation accurately and on time

• Liaise with internal teams to resolve any order or delivery issues

• Maintain accurate records and ensure compliance with company processes

About You

• Strong attention to detail and organisational skills

• Excellent communication skills, particularly with international customers

• Ability to work proactively and manage multiple tasks

• Experience in sales support, order management, or export administration is desirable

• Confident using office IT systems and databases

This is an excellent opportunity for someone looking to take ownership of customer orders and delivery processes while working in a supportive, office-based environment.