Credit Controller
Location: Skelmersdale (Office-based)
Salary: circa £30,000

We are seeking a proactive and organised Credit Controller to join a well-established business based in Skelmersdale. This role is responsible for managing customer accounts, ensuring the timely collection of outstanding debt, and supporting the wider finance function in maintaining strong cash flow and customer relationships.

The ideal candidate will be a confident and driven Credit Controller with proven experience managing high-volume customer accounts and consistently delivering strong cash collection performance. You will be commercially aware, comfortable communicating with a wide range of clients via phone and email and able to work closely with operational teams to resolve invoice queries efficiently.

This is a fast-paced, high-volume role focused on maintaining excellent cash collection results while building and sustaining positive relationships with customers and internal teams.

Key Responsibilities

• Manage a portfolio of customer accounts and proactively collect outstanding debt
• Proactively chase overdue invoices via phone, email and written communication
• Investigate and resolve invoice queries in collaboration with operations and billing teams
• Reconcile customer accounts and allocate incoming receipts
• Support month-end processes, including reporting on debtor performance and collection trends
• Produce aged debt reports and escalate high-risk accounts where appropriate
• Monitor aged debt, escalate high-risk accounts, and support monthly reporting
• Build effective working relationships with internal stakeholders to ensure timely and accurate billing
• Assist with process improvements to strengthen credit control procedures and reduce debtor days

Skills and Attributes:

• Previous credit control or accounts receivable experience, ideally within a high-volume environment
• Strong communication and negotiation skills with the confidence to manage collection calls professionally
• Excellent attention to detail and organisational skills
• Good working knowledge of accounting systems and Microsoft Excel
• Ability to manage multiple accounts and prioritise workload effectively
• A collaborative approach with the ability to work closely with operational teams
• Professional, resilient, and results-focused
• Strong customer service mindset while maintaining firm credit control discipline
• Self-motivated with a proactive approach to problem solving

Please send a copy of your CV for immediate consideration.