Sales Support Administrator
Location: Lancaster
Salary: £26,000- £28,000 dependent on experience
Due to continued growth, our client based in Lancaster has got an exciting opportunity within the International Customer Service Team, as a Sales Support Administrator.
As part of this role, you will be responsible for delivering a high-quality customer service to all international customers. You will need to work well as a team member and be an integral part of international team.
Key Responsibilities:
- Ensure customer orders are despatched according to agreed lead times
- Ensure all relevant order information is stored and maintained correctly
- Provide real time information on deliveries via transport providers
- Ensure all export documentation is completed accurately & on time, this includes liaising and completing documentation with the local chamber of commerce
- Process & monitor customer's orders, liaising with IBDE and ensuring proactive communication with customers
- Set up new customer accounts
- Assist the International Team in raising the standard of service within the international department
- Handling varied customer transactions; including inbound calls, service complaints, general product enquiries, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues
- Responsibility to manage time to ensure the company meets weekly and monthly deadlines
Key Skills & Knowledge:
- Ambitious and dedicated to the job
- Punctual and proactive
- Highly organised and excellent attention to detail
- Computer literate- Excel knowledge is highly desirable
- Great work ethic
- Training will be provided to the right candidate
- Language skill (written and verbal) would be ideal, but not essential
Please send a coy of your CV for consideration.
