Junior Office Assistant
Location: Blackrod, Bolton
Salary: circa £25,000- £26,000
We are recruiting for an enthusiastic and highly motivated individual to join a well established business based in Blackrod, Bolton.
This is a fantastic opportunity for an organised and methodical individual to join the team and play a pivotal role in supporting the growth of the business and help provide a first class service to customers.
Key Responsibilities:
- Provide general administrative support across the sales, installation and commercial teams.
- Process customer orders and installation requests accurately.
- Enter and maintain customer, site and order information on company systems.
- Monitor shared email inboxes and ensure enquiries are passed to the correct person.
- Prepare and issue order acknowledgements, installation paperwork and other customer documents.
- Contact customers and site managers to obtain missing information or confirm requirements.
- Update customers on order progress, delivery dates and installation arrangements.
- Maintain accurate electronic records and filing systems.
- Assist with resolving customer queries, escalating more complex issues when necessary.
- Support the preparation of reports, spreadsheets and outstanding-action lists.
- Check documentation for completeness and accuracy before processing.
- Provide reception and telephone cover when required.
Required qualities and skills:
- A positive attitude and willingness to learn.
- Clear and professional written and verbal communication.
- Confidence speaking with customers by telephone and email.
- Good numeracy and literacy skills.
- Comfortable learning new computer systems.
- Reliable, punctual and able to follow tasks through to completion.
- Able to ask questions and seek guidance when necessary.
- Calm and professional when dealing with changing priorities.
- Previous office or customer-service experience would be beneficial but is not essential.
Please send a copy of your CV for consideration.
