The Role:

Responsible for the support, administration, maintenance and development of the Company telephony, IT network, business systems and PC hardware infrastructure, including all aspects of applications, communications and data security.

RESPONSIBILITIES:

• Administrating and maintaining the network infrastructure and central servers on a day-to-day basis including hardware maintenance, cabling, communications, performance issues and data security, liaising with third- party service providers where necessary
• Ensuring network storage and performance levels are maintained at an optimum level
• Ensuring completion of daily server backups and perform periodic test restores
• Maintaining, supporting and developing all Company business systems
• supporting and developing all software ensuring legal compliance
• Investigating emerging technologies for business advantage and present new ideas to the Board
• Monitoring antivirus and firewall services reporting irregularities as required
• Delivering new user training for both pc and laptop users
• Ensuring that asset registers are maintained for all IT equipment and software
• Maintaining, supporting and developing business telephony systems liaising with third party service providers as required
• Maintaining and supporting Company data provision ensuring stability, reliability, security and performance
• Assisting with projects in respect to development, implementation, testing and implementation as deterred by the Board
• Assisting the Board with strategy, planning and putting in place contingencies
• Managing/Developing and documenting/flowchart all business
• Providing end user support in all aspects related to the Company's Systems, IT and
• Telephony equipment
• To ensure that user/business downtime is kept to minimum levels
• Liaising with suppliers on the purchase of all licensing, hardware and software for all
• aspects of the Company's IT and Telephony requirements
• Ensuring third party SLA's in respect to the Company's IT and Telephony services are met
• Ad hoc projects/tasks as determined by the Board

Experience Required:

• Proven experience in IT Systems / Network support to include but not limited to Cyber security, backend functionality, business systems implementation, fault recovery, hardware & software, setting up user access, Windows software, Mac and Office365 operating systems, server maintenance
• Requirement for knowledge of Microsoft Windows Server, Microsoft Exchange and Microsoft Office Applications
• Requirement for knowledge of internet technologies
• Requirement for knowledge of anti-virus, anti-spam and anti-spyware software
• Requirement for knowledge of hardware and software firewalls
• Routers/Firewall
• Desktop Support
• Have an equivalent product/application qualification - Prince2, ITIL V3
• Prepared to work on an individual basis but also contribute to the success of the overall team