Four Business Support

Technical Customer Service Advisor

Technical Customer Service Advisor/Administrator - Full-Time, Permanent

Location: Worsley

Salary: £23-25k DOE

What's in it for you?

• A highly competitive salary of £23,000-25,000pa DOE
• 20 days annual leave + 8 Bank Holidays
• Excellent pension contribution of 8% employer and 1% employee
• Company discounts
• The opportunity to work within a friendly and supportive team environment

A large, luxury brand organisation is seeking a Technical Customer Service Advisor/Administrator to join their team on a permanent basis. Paying a highly competitive salary of £23-25k, this is a great opportunity to further expand your customer service skills, working with a prestigious client base. This role will be based in the office in Worsley, Manchester.

Key Duties:

• Communicating over the phone and over email to provide a high level of technical support to customers and external clients in a professional and friendly manner at all times
• Conduct tests on products to determine any issues, and resolve these issues quickly and accurately, demonstrating a keen eye for detail and ensuring customers are satisfied with their experience
• Liaising with various individuals, including internal departments, head office staff and external companies
• Utilising the inhouse systems when logging information and processing repairs
• Prioritizing your own workload, completing tasks on time and meeting any deadlines and working in line with Service Level Agreements
• Dealing with customer dissatisfaction in line with the brand ethos and values
• Taking part in ongoing training sessions to maintain product and system knowledge to the highest standard
• Any ad hoc duties as required by your fellow team members and the wider business

What are we looking for?

• Experience working in a technology/software environment previously is highly desirable
• Experience in a customer service environment previously (essential)
• Able to demonstrate specialist product knowledge and learn about new products with ease
• Extremely IT literate, confident on a computer and the ability to learn about various inhouse systems and Microsoft Office packages
• Excellent written and verbal communication skills, with the capability to maintain a professional manner with customers, internal stakeholders and external parties
• The ability to demonstrate key skills including problem solving, time management, attention to detail, flexibility and teamwork

Interested? Please click apply now for immediate consideration!

Apply online      or call us on     01204 326 444