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Four Recruitment
 
 

Four Business Support

Customer Support Advisor - Technical

Employment Type: PermanentLocation: RossendaleSalary: £25000 - £27000 per annum

Technical Customer Support

£25,000 to £27,000 depending on experience

Rossendale, Lancashire

Are you technically minded, have an interest in electronics and want to work in customer focussed setting?

Looking for an opportunity to work in a multi-million-pound, global business who are experiencing rapid growth and expansion?

Market leaders in electronics, our client is leading the way with their value-add service and innovative digital and cloud-based solutions. They're looking for someone to work as part of their intimate contact centre to provide first-line support to installers. Your role will involve resolving queries, troubleshooting issues, providing technical support and delivering a first-rate experience for their partners.

What does the role involve?

  • Be the voice of the organisation for technical support to installers.
  • Addressing technical queries coming from installers and distributors through multiple channels - Telephone, Email, Online Chat and Online Forums.
  • Escalating unresolved issues to appropriate internal teams (e.g. R&D, software developers)
  • Diagnosing and troubleshooting technical issues, including setup and network configuration
  • Referring to internal databases or external resources to provide accurate technical solutions

Who would be the right fit?

This role would suit someone who is inquisitive, technically minded and has an interest in electronics. Whilst experience in their specific field is absolutely not necessary, the successful candidate will be able to clearly demonstrate the following key skills and attributes:

  • Problem solving and troubleshooting
  • Knowledge of Electronics and Networking is highly desirable
  • Experience in a customer focused environment
  • Organisational skills and the ability to work well on your own initiative
  • The ability to work in a fast-paced environment and manage in pressured situations
  • Excellent communication skills, both written & verbal
  • Strong computer skills: Outlook, Social Media and CRM
  • Availability to work Mon-Fri: 8am until 5pm & 9am until 6pm (on a bi-weekly rotation)

What our client can offer

  • Competitive salary of circa £25,000pa
  • Hybrid working (1 week in every 4 working from home)
  • Ongoing training and development including an initial 6 weeks specialist training programme on their products
  • A small, close-knit team
  • 33 days holiday (incl. BH)
  • Pension Scheme
  • Access to an employee assistance programme
  • Charity days and regular fundraising events
  • Bonuses based on company performance
  • Opportunity for professional development and role progression

If this opportunity sounds of interest and you're keen to learn more then please apply for immediate consideration.


      or call us on     01204 326 444

 
Is this the role you've
been looking for?

     
Alternatively contact one of our
recruiters if you want more info.
 
enquiries@4recruiting.co.uk
01204 326 444 test
 

Information

Application Email: nicole.73228.12257@4recruiting.aplitrak.com

Consultant: Nicole Marsden

Division: Four Business Support

Employment type: Permanent

Location: Rossendale

Salary: £25000 - £27000 per annum

Salary From: 25000

Salary To: 27000

Start date: ASAP

Vacancy ID: TCS1942_1650373124

Technical Customer Support

£25,000 to £27,000 depending on experience

Rossendale, Lancashire

Are you technically minded, have an interest in electronics and want to work in customer focussed setting?

Looking for an opportunity to work in a multi-million-pound, global business who are experiencing rapid growth and expansion?

Market leaders in electronics, our client is leading the way with their value-add service and innovative digital and cloud-based solutions. They're looking for someone to work as part of their intimate contact centre to provide first-line support to installers. Your role will involve resolving queries, troubleshooting issues, providing technical support and delivering a first-rate experience for their partners.

What does the role involve?

  • Be the voice of the organisation for technical support to installers.
  • Addressing technical queries coming from installers and distributors through multiple channels - Telephone, Email, Online Chat and Online Forums.
  • Escalating unresolved issues to appropriate internal teams (e.g. R&D, software developers)
  • Diagnosing and troubleshooting technical issues, including setup and network configuration
  • Referring to internal databases or external resources to provide accurate technical solutions

Who would be the right fit?

This role would suit someone who is inquisitive, technically minded and has an interest in electronics. Whilst experience in their specific field is absolutely not necessary, the successful candidate will be able to clearly demonstrate the following key skills and attributes:

  • Problem solving and troubleshooting
  • Knowledge of Electronics and Networking is highly desirable
  • Experience in a customer focused environment
  • Organisational skills and the ability to work well on your own initiative
  • The ability to work in a fast-paced environment and manage in pressured situations
  • Excellent communication skills, both written & verbal
  • Strong computer skills: Outlook, Social Media and CRM
  • Availability to work Mon-Fri: 8am until 5pm & 9am until 6pm (on a bi-weekly rotation)

What our client can offer

  • Competitive salary of circa £25,000pa
  • Hybrid working (1 week in every 4 working from home)
  • Ongoing training and development including an initial 6 weeks specialist training programme on their products
  • A small, close-knit team
  • 33 days holiday (incl. BH)
  • Pension Scheme
  • Access to an employee assistance programme
  • Charity days and regular fundraising events
  • Bonuses based on company performance
  • Opportunity for professional development and role progression

If this opportunity sounds of interest and you're keen to learn more then please apply for immediate consideration.

 

Submit your application

Fill in the form below and we'll be in touch to discuss your application within 48 hours.
Alternatively, you can give us a call on 01204 326 444