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Four Recruitment
 
 

Four Business Support

Customer Care Advisor

Employment Type: PermanentLocation: AccringtonSalary: £18000 - £20000 per annum

Are you currently working in Retail, Hospitality or Care and looking for a change of career? Are you an experienced customer service advisor who currently works in an office/contact centre envionrment and looking for your next challenge? Are you looking for a role where you can really help people and make a difference?

**Temp to Perm - Permanent position available once 3-month probation is passed**

Salary: £20,000pa once perm

Location: Accrington

A large, well-known organisation are seeking a number of Customer Care Advisors to join their team in Accrington on a temporary to permanent basis, paying £20,000pa once permanent. This is a full-time position, with great training and development opportunities and a fantastic working culture.

Benefits:

  • An hourly rate of £8.91ph until you are permanent, and then you will receive a salary of £20,000pa
  • Great working hours of Monday - Friday - typically 9am-5pm
  • 28 days annual leave
  • Dental & eyecare scheme
  • Company discounts after probation
  • Fantastic office environment - onsite relaxation and games rooms
  • Monthly incentives, fun at work committee, wellbeing committee
  • Unrivalled training and great development opportunities

Role:

  • To provide excellent customer service via a number of communication channels - over the phone, email, webchat and social media
  • To work towards SLA's, ensuring customers receive correspondence and calls within the agreed timeframe
  • Provide empathetic customer service, working hard to resolve the query quickly and efficiently
  • Deal with high level complaints and diffuse any situations accordingly
  • Ensure accurate logging of all customer communication on the inhouse system
  • Build strong internal and external relationships
  • Other duties as required

To be considered for this position, you must have the following skills and experience:

  • Experience working within a customer service-based role, but not necessarily in an office - this organisation is keen to consider candidates from hospitality, retail, care or other customer service environments
  • You must be highly reliable and punctual
  • A resilient personality, with strong communication skills
  • Kind and caring, with a genuine desire to help people
  • IT literate

Interested in this role? Please click apply now if you are interested and we will be in touch!


      or call us on     01204 326 444

 
Is this the role you've
been looking for?

     
Alternatively contact one of our
recruiters if you want more info.
 
enquiries@4recruiting.co.uk
01204 326 444 test
 

Information

Application Email: hannah.17142.12257@4recruiting.aplitrak.com

Consultant: Hannah Weir

Division: Four Business Support

Employment type: Permanent

Location: Accrington

Salary: £18000 - £20000 per annum

Salary From: 18000

Salary To: 20000

Vacancy ID: B4B5122_1641376164

Are you currently working in Retail, Hospitality or Care and looking for a change of career? Are you an experienced customer service advisor who currently works in an office/contact centre envionrment and looking for your next challenge? Are you looking for a role where you can really help people and make a difference?

**Temp to Perm - Permanent position available once 3-month probation is passed**

Salary: £20,000pa once perm

Location: Accrington

A large, well-known organisation are seeking a number of Customer Care Advisors to join their team in Accrington on a temporary to permanent basis, paying £20,000pa once permanent. This is a full-time position, with great training and development opportunities and a fantastic working culture.

Benefits:

  • An hourly rate of £8.91ph until you are permanent, and then you will receive a salary of £20,000pa
  • Great working hours of Monday - Friday - typically 9am-5pm
  • 28 days annual leave
  • Dental & eyecare scheme
  • Company discounts after probation
  • Fantastic office environment - onsite relaxation and games rooms
  • Monthly incentives, fun at work committee, wellbeing committee
  • Unrivalled training and great development opportunities

Role:

  • To provide excellent customer service via a number of communication channels - over the phone, email, webchat and social media
  • To work towards SLA's, ensuring customers receive correspondence and calls within the agreed timeframe
  • Provide empathetic customer service, working hard to resolve the query quickly and efficiently
  • Deal with high level complaints and diffuse any situations accordingly
  • Ensure accurate logging of all customer communication on the inhouse system
  • Build strong internal and external relationships
  • Other duties as required

To be considered for this position, you must have the following skills and experience:

  • Experience working within a customer service-based role, but not necessarily in an office - this organisation is keen to consider candidates from hospitality, retail, care or other customer service environments
  • You must be highly reliable and punctual
  • A resilient personality, with strong communication skills
  • Kind and caring, with a genuine desire to help people
  • IT literate

Interested in this role? Please click apply now if you are interested and we will be in touch!

 

Submit your application

Fill in the form below and we'll be in touch to discuss your application within 48 hours.
Alternatively, you can give us a call on 01204 326 444