.

.

.

.

Four Recruitment
 
 

Four Business Support

8x Customer Service/ Complaints Handler

Employment Type: PermanentLocation: ManchesterSalary: Up to £21000 per annum + Benefits


A large well-known organisation based in Manchester City Centre are recruiting for 8x permanent Complaint Handler/ Customer Service positions, paying £21,000pa. This organisation is passionate about putting the customer first, so the Complaint Handler position is an integral part of the business, to ultimately enhance customer experience and ensure customers want to keep coming back! Working with a close-knit Financial Services department, this company offer fantastic training and support and are truly a great place to work.


PLEASE NOTE - to be considered for this role you need to be available to attend an open day on Friday 18th March 2022 and you must be on a short notice period


The role purpose is to resolve any issues or potential issues with the businesses valued customers, with the aim to ensure a continued and happy relationship - providing sympathetic and calm customer services, ensuring to diffuse situations where possible. Please see below an overview of your Key Responsibilities:

  • Liaising with dissatisfied customers via telephone, email and webchat - aiming to resolve any problems quickly and efficiently
  • Actively listening to the customer, providing sympathetic advice, and investigating the problem, and causes, thoroughly
  • Working in-line with the relevant regulatory bodies
  • Producing written & electronic correspondence to customers
  • Working towards KPI's and SLA's
  • Continuously strive to enhance the customer journey
  • Building internal and external relationships, to ultimately achieve the right outcome for the customer
  • Any other duties as required


The ideal candidate will have the following experience:

  • Experience of dealing with customer complaints - whether this be in an office based environment or in retail/ hospitality
  • Experience working within a regulated environment would be highly advantageous (FCA or otherwise)
  • Excellent communication skills, both verbal and written
  • System experience including Microsoft packages
  • A proven track record of reliability in jobs
  • Be able to use initiative, stay calm under pressure and prioritise your own workload
  • You must be able to attend an Open Day for this role on Friday 18th March 2022


In return you will receive:

  • Competitive annual salary of £21,000pa
  • Bonus scheme
  • Life assurance
  • 24 days holiday plus 8 bank holidays, with the option to buy additional holidays
  • Generous pension scheme
  • hybrid working after successful probation
  • Local restaurant discounts across the Northern Quarter
  • Fantastic progression opportunities within the business
  • Great working culture, with a supportive team and training
  • Full time working hours, Monday - Friday


Interested in this role? Please click "apply now" and I will be in touch if your application has been successful!


      or call us on     01204 326 444

 
Is this the role you've
been looking for?

     
Alternatively contact one of our
recruiters if you want more info.
 
enquiries@4recruiting.co.uk
01204 326 444 test
 

Information

Application Email: lauren.61864.12257@4recruiting.aplitrak.com

Consultant: Lauren Ellison

Division: Four Business Support

Employment type: Permanent

Location: Manchester

Salary: Up to £21000 per annum + Benefits

Salary From: 21000

Salary To: 21000

Start date: ASAP

Vacancy ID: BBBH15094_1647428991


A large well-known organisation based in Manchester City Centre are recruiting for 8x permanent Complaint Handler/ Customer Service positions, paying £21,000pa. This organisation is passionate about putting the customer first, so the Complaint Handler position is an integral part of the business, to ultimately enhance customer experience and ensure customers want to keep coming back! Working with a close-knit Financial Services department, this company offer fantastic training and support and are truly a great place to work.


PLEASE NOTE - to be considered for this role you need to be available to attend an open day on Friday 18th March 2022 and you must be on a short notice period


The role purpose is to resolve any issues or potential issues with the businesses valued customers, with the aim to ensure a continued and happy relationship - providing sympathetic and calm customer services, ensuring to diffuse situations where possible. Please see below an overview of your Key Responsibilities:

  • Liaising with dissatisfied customers via telephone, email and webchat - aiming to resolve any problems quickly and efficiently
  • Actively listening to the customer, providing sympathetic advice, and investigating the problem, and causes, thoroughly
  • Working in-line with the relevant regulatory bodies
  • Producing written & electronic correspondence to customers
  • Working towards KPI's and SLA's
  • Continuously strive to enhance the customer journey
  • Building internal and external relationships, to ultimately achieve the right outcome for the customer
  • Any other duties as required


The ideal candidate will have the following experience:

  • Experience of dealing with customer complaints - whether this be in an office based environment or in retail/ hospitality
  • Experience working within a regulated environment would be highly advantageous (FCA or otherwise)
  • Excellent communication skills, both verbal and written
  • System experience including Microsoft packages
  • A proven track record of reliability in jobs
  • Be able to use initiative, stay calm under pressure and prioritise your own workload
  • You must be able to attend an Open Day for this role on Friday 18th March 2022


In return you will receive:

  • Competitive annual salary of £21,000pa
  • Bonus scheme
  • Life assurance
  • 24 days holiday plus 8 bank holidays, with the option to buy additional holidays
  • Generous pension scheme
  • hybrid working after successful probation
  • Local restaurant discounts across the Northern Quarter
  • Fantastic progression opportunities within the business
  • Great working culture, with a supportive team and training
  • Full time working hours, Monday - Friday


Interested in this role? Please click "apply now" and I will be in touch if your application has been successful!

 

Submit your application

Fill in the form below and we'll be in touch to discuss your application within 48 hours.
Alternatively, you can give us a call on 01204 326 444